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DWG. FACTOR XII — MEASURE OUTCOMESFACTOR XII / XII
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XIIGOVERN

Measure Outcomes

Track fitness toward goals, not agent activity.

Rule

Measure goal progress, not agent activity.

What AgentOps Enforces

  • Tie metrics to outcomes the project actually cares about.
  • Track proof quality, recurrence, lead time, and goal movement.
  • Treat idle time as acceptable when the work is done.
  • Reject metrics that reward token burn, session count, or code volume by themselves.

Failure Signal

  • The dashboard improves while the product does not.
  • Agents generate work to satisfy a metric.
  • The team celebrates activity that did not move a goal.
  • A metric cannot tell you whether to continue, stop, or roll back.

Done Looks Like

Each measured number helps decide whether the AgentOps loop is making software delivery better.